~ MANAGING INTERNAL OPERATIONS: ACTIONS THAT PROMOTE GOOD STRATEGY EXECUTION ~

NUR FILZAH BINTI SULAIMAN

TMA 2

1110820

Managing for continuous improvement:

• Benchmarking
• Process reengineering
• Six sigma quality programs
• Total quality management (TQM)
• Best practices

Business Process Reengineering

- Involves radically redesigning and streamlining work effort, flows and processes to achieve dramatic improvements in performance.

- Uses cross-functional teams, cutting-edge technology and information systems to reset and refocus the organization's strategy.

Total Quality Management (TQM)

Creating a total quality culture bent on continuously improving the performance of every task and value chain activity.

Is a long-term race without a finish in which success comes slowly in small steps forward ( kaizen )

Six sigma programs: utilize statistical methods to improve quality by reducing defects and variability in business process.

Six sigma principles: 

• All work is a process.
• All processes have variability.
• All processes create data that explain variability.